Delivery policy
Pre-orders are subject to separate shipping timescales. We will contact you with information on your delivery times.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic delivery estimations
We offer kerb-side delivery to mainland UK, excluding the Scottish Highlands**
Delivery times are within 3-5 working days (excluding weekends/national holidays) from your notification email as stated above.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at info@mygardenswing.co.uk with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We have a 14-day return and refund policy. Please look at our refund policy page in full for details.
**Unfortunately, we are unable to deliver to the Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isles of Scilly or the Channel Islands.